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FAQ
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Answers to the most frequently asked questions can be found here on this page. If you do not find an answer here to your question, our Bestinsalon team will be happy to help you. For more detailed questions, please reach out to bestinsalon@henkel.com
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The email address you have provided will be used exclusively for the following purposes:
- As a username for logging in.
- For restoring your password if you ever forget it.
- For various communication, such as order and shipping confirmations.
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Please allow 3-7 days for standard ground shipping. Some items may arrive in separate packages. In case you would like to request a specific delivery or pick-up date, please contact customer service.
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Yes, we are happy to help you. Please contact us using our contact form, available at the foot of the page. We’ll get back to you as soon as possible.
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Yes, you can print your delivery note as PDF. To do this, go to Order History on your account homepage, select the desired order and click on the “delivery notes”. If this is not possible, try logging in using a different browser. Please note that you will always receive a confirmation via email when you have placed an order.
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No problem. Your shopping basket will stay as you left it, even if you need to stop or switch off your computer during the order process. As soon as you log in again, you can continue where you had to leave off. This allows you to easily start the order process in the morning and conveniently add further items over the course of the day.
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Yes, there are 2 ways to accommodate quick ordering.
Option 1 is to click on “Quick Order” - you can simply enter the desired product name or it’s IDH number and give in your quantities of the product in the quantity field to the right of the product in the overview, and click on “Add to cart”. This quantity you have entered is then immediately added to the basket.Option 2 is to click on “Quick Order” - you can download an Excel file showing the full assortment and you enter the required shipping quantities for the SKU’s you would like to order. After saving the file, you can upload it to the eShop and the added quantities will be transferred to the shopping basket.
Please note that the format of the file needs to be the same when uploading it and that there is a limit of 300 different SKU’s to be combined on one order. Please also note that you can’t place an order with different brands in one cart. Orders must be placed by each brand separately.
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Yes. Bestinsalon is available online 24 hours per day and 7 days per week.
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We want to offer you a more modern ordering experience with additional features and ensure that we have an additional communication platform for portfolio updates.
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You will be able to order all brands that you currently distribute from our portfolio. For further information, please contact your Business Development Manager.
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In order to keep the order and delivery process as smooth as possible, it is necessary to place orders with different brands separately. This way we can make sure that the packing and invoicing of the products are handled in the best way.
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Unfortunately this option is not yet available. If you require special training courses for your educators, sales teams or salons, please visit the education platform of your desired brand or contact your Business Development Manager.
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You can find all your orders on your account homepage. All the order information derives from our SAP system and can be displayed for the last 12 months. If you have any further questions, please contact your Customer Service employee.
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Yes. Your Business Development Manager will be informed about your online orders in their own customer management system and will receive a copy of the order confirmation.
In turn, you will also be able to use your account homepage to view the order history for orders that you have placed any other ways; e.g. through your Business Development Manager and promotional orders submitted through Excel files for the past 12 months. -
Your feedback is always welcome. Please make use of the contact form for this purpose, or contact our Best in Salon eShop team.
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Either use the navigation to go to the respective products, or enter the name or product IDH number for the desired product in the search field at the top of the page. In both cases, you have the option of narrowing the list of products using additional filters.
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Yes. To do this, click on the heart icon next to the item in the product list. You will then find all your favorite products on “My favorite products” page on your homepage.
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It is not possible to adjust your order once submitted. Should you run into any problems, please contact customer service or your Business Development Manager.
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Stock levels will not be shown in the shop environment. If you have any questions regarding product availabilities, please contact customer service or your Business Development Manager.
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Unfortunately this option is not yet available. In the event of changes to your contact or payment details, please contact your Business Development Manager or our Customer Service.
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Unfortunately this option is not yet available. In the event of changes to your email address, please contact your Business Development Manager or our Customer Service.
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In rare cases, it is possible that our email communication may get filtered out by your email provider. In the first instance, please check your junk or spam folder. In order to avoid this in future, mark the emails that have been filtered out as “not spam”. If the email communication still fails to arrive, contrary to expectations, please contact our Bestinsalon team.
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In rare cases, it is possible that our email communication may get filtered out by your email provider. In the first instance, please check your junk or spam folder. In order to avoid this in future, mark the emails that have been filtered out as “not spam”. If the email communication still fails to arrive, contrary to expectations, please contact our Bestinsalon team.
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Go to “My account” and select “Change password”. You will first be asked to enter your current password again. You then enter your new password and confirm it.
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Our online services can be accessed via PC (desktop, laptop), Mac, tablets, and internet-capable mobiles and smartphones.
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Yes. As soon as you are logged in, you will see your individual net prices for all products in the shopping basket.
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You will receive invoices via email as usual.
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To print out invoices, please go to “My Invoices” section and select your required invoice copy by clicking on “View invoice”.
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Yes. Even orders that you have initiated through different ways (e.g. through your Business Development Manager and promotional orders submitted through Excel files) can subsequently be viewed under “My account”. This also relates to previous orders, credit notes and delivery notes during the last 12 months.
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Yes. Irrespective of when you made your order, all status changes will be visible immediately. If this has not taken place after 24 hours, please contact your Bestinsalon team.
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In order to gain access to all orders and invoices for a company, please log in using the primary account. If you do not have access to the primary account, please contact our Bestinsalon team.
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